Illuminate Care – News & Updates Keeping You Connected, Informed, and Inspired The Team Nic, our Head of Residential Services, Emma, our Registered Manager, and Tammy, our Deputy Manager, were out in full force and ready to speak with the local community at the school fête. They took the time to chat with families, answer questions, and share more about the work we do at Illuminate Care. It was a great opportunity to strengthen local links, raise awareness about our services, and show our ongoing commitment to being a positive presence in the community. We’re proud to be part of such a supportive and welcoming area — thank you to everyone who came to speak with us! ChatGPT Image Jan 23, 2026, 06_12_56 PM~2 Screenshot_20260124-090030~2 ChatGPT Image Jan 28, 2026, 09_13_19 PM~2 Screenshot_20260120-160758 ChatGPT Image Jan 28, 2026, 07_01_44 PM~2 ChatGPT Image Jan 26, 2026, 12_24_08 PM~2 ChatGPT Image Jan 20, 2026, 10_52_41 PM ChatGPT Image Jan 23, 2026, 01_03_23 AM ChatGPT Image Jan 24, 2026, 09_35_31 AM~2 ChatGPT Image Jan 26, 2026, 09_07_06 PM~2 ChatGPT Image Jan 23, 2026, 12_48_07 AM~2 ChatGPT Image Jan 31, 2026, 09_21_09 AM~2 Screenshot_20260125-102040 Love Led Practice At Illuminate Care, our residential homes are built on a foundation of love, safety, and belonging. We believe every child deserves to feel genuinely cared for, not just looked after. Our vision is to create homes that are warm, nurturing, and rooted in meaningful relationships — places where children and young people can heal, grow, and thrive. Led by compassion and guided by therapeutic practice, we foster an environment that feels like home — not a service. We prioritise emotional connection, consistency, and trust, helping each child to feel seen, valued, and safe. Our love-led approach means we show up every day with patience, empathy, and belief in every child’s potential. Because for us, residential care isn’t just about meeting needs — it’s about making young people feel truly loved. Have a click on the arrows and find out more

Connection and Relationship Policy Our Policies – Built on Safety, Transparency, and Best Practice At Illuminate Care Group, our policies are the foundation of our commitment to safety, accountability, and exceptional care. Every policy is regularly reviewed, clearly communicated, and rooted in regulatory compliance and best practice guidance. We maintain robust procedures covering all aspects of our service — from safeguarding, behaviour management, and safer recruitment, to health and safety, equality and inclusion, data protection, and complaints handling. Our policies are informed by relevant legislation, including Children’s Homes Regulations, Keeping Children Safe in Education, Working Together to Safeguard Children, and GDPR. All staff receive comprehensive training and regular updates, ensuring policies are not just documents — but actively lived practices that support safe, consistent, and compassionate care across all our settings. We believe in being open and transparent. Key policies are available on request for professionals, families, and stakeholders, and can be tailored to individual needs where appropriate. We completed a policy review in November 2025 To date we have had 0 complaints Click to view our policies Behaviour Management Policy Connections and relationships policy Love Led Practice Policy TCI Risk Management Plan Safe use of Internet Education Accessibility Safer Internet Usage Sexual Health Governance Consents Safeguarding Risk assessment Health and safety Health and safety statement Safeguarding KSCIE 2025 Policy Drugs and substance misuse Policy First Aid and Medication Policy Uniform and Dress Code Attendance and Exclusions Policy Quality of Education policy Pupil Assessment Policy Modern Slavery Transport Plan Staff Qualifications and employment checks Lone Working Leadership and Management Staffing and safer Recruitment Staffing Levels Staff supervision and Appraisal Visitor Policy Celebrations Policy Single central Record Policy Spiritual, moral social and cultural KCSIE safeguarding policy Fire Risk Policy Policy Focus of the Month 01 Reasonable Force 02 SEND 03 Early Help

Lighting the way with love-led care, education, and support At Illuminate Care Group, we provide a comprehensive range of trauma-informed services designed to support children and young people aged 8 to 18 through safe, nurturing, and structured environments. Everything we do is guided by love, connection, and empowerment, helping every young person build the confidence and skills they need to thrive. 🌟 Residential Children’s Homes (Ages 8–18) Our Ofsted-regulated children’s homes offer stable, therapeutic environments for children and young people with complex needs. With fully TCI-trained staff, structured routines, and consistent care, we provide a safe space where young people can heal, grow, and feel a true sense of belonging. 🏠 Supported Accommodation (Ages 16–18) Our supported accommodation offers a stepping stone to independence, combining 24/7 staff support with bespoke care packages. We work closely with each young person to develop life skills, build emotional resilience, and prepare for adulthood — all within a safe, empowering, and love-led environment. 🎓 Education Provision – Illuminate You Illuminate You – Learning for Life Lodge and the hideaway are our therapeutic education service for students aged 14–16 who have been excluded or disengaged from mainstream education. We deliver a flexible, student-led curriculum focused on academic progress, emotional well-being, and life skills, with access to therapy and vocational training. Our trauma-informed team nurtures each student’s confidence, helping them find their voice and their future. Each strand of our service is deeply rooted in trauma-informed care, bespoke support, and relationship-based practice. At Illuminate Care Group, we don’t just provide services — we build brighter futures, one young life at a time. Video Video Supported Accommodation At Illuminate Care, our supported accommodation for young people aged 16–18 is more than just a place to stay — it’s a nurturing, love-led environment where each young person is seen, heard, and valued. We create homes where natural interactions and meaningful relationships foster a deep sense of belonging, trust, and safety. Our approach is grounded in compassion, structure, and consistency, underpinned by the Therapeutic Crisis Intervention (TCI) model, ensuring all staff are trained to respond with empathy, understanding, and skill in every situation. This promotes emotional regulation and strengthens each young person’s ability to navigate life’s challenges. We work closely with the young person, their families, and professionals to build a bespoke support package that reflects their unique needs, strengths, goals, and cultural background. Whether they need intensive emotional support, help with education or employment pathways, or practical life skills development, we adapt our services to meet them where they are — and help them move forward with confidence. Our day-to-day interactions are intentionally natural and nurturing — whether it’s sharing meals, doing laundry together, supporting with budgeting, or simply chatting about their day. These everyday moments form the foundation of healthy attachment, emotional healing, and growing independence. We provide: 24/7 onsite staffing with consistent, trusted adults TCI-trained staff to ensure trauma-informed, de-escalation-focused support Individualised independence and transition plans Family liaison and support, maintaining and restoring key relationships where appropriate Access to education, training, and therapy through internal and external professionals A focus on life skills, community integration, and emotional resilience Our homes are safe, welcoming, and inclusive – real homes, not units – where young people can experience stability, make mistakes without judgement, and feel genuinely cared for. At Illuminate Care, we believe in the power of love-led practice. We don’t just support transitions — we walk alongside young people as they prepare for adulthood, offering them the stability, respect, and belief they deserve Children's Residential Services At Illuminate Care, our residential services provide safe, stable, and nurturing homes for children and young people aged 8 to 18 who have experienced disruption, trauma, or loss. We don’t just offer a place to live — we offer a place to heal, grow, and thrive. Each of our homes is grounded in love-led, trauma-informed practice, where relationships come first. We build consistent, trusting connections through natural, everyday interactions, supporting young people to rebuild their sense of self, security, and belonging. From shared meals and bedtime routines to birthday celebrations and quiet conversations, our care is intentional, respectful, and heartfelt. All of our residential care staff are fully trained in Therapeutic Crisis Intervention (TCI), equipping them with the skills to respond to challenging behaviour with empathy, patience, and therapeutic understanding. This ensures every child feels emotionally and physically safe, even in moments of distress. We create individualised, child-centred care plans that reflect each young person's unique experiences, identity, and aspirations. Our team works in close partnership with social workers, families, therapists, educators, and other professionals to provide joined-up, wraparound support that meets each child exactly where they are. Our homes focus on: Emotional healing through consistent, relational care Stable routines and structure to foster safety and predictability Family work and contact support, where appropriate and safe Life skills development, preparing young people for future independence Therapeutic input, including access to counselling, creative therapies, and emotional regulation work Education and achievement, with dedicated support for reintegration or alternative provision Cultural, identity, and SEN awareness, ensuring inclusive and respectful care for all We know that every young person in our care carries a story — and we are privileged to walk alongside them in their next chapter. Whether a child is with us for a few months or for the long term, we aim to provide them with unconditional positive regard, high aspiration, and a deep-rooted sense of being cared for and about. At Illuminate Care, our homes are built on the belief that love, trust, and consistency can transform lives. Our residential services are not just about managing behaviours — they’re about restoring hope, building confidence, and lighting the way forward.

Our Homes Our single, dual, three, and four bed homes provide a supported, nurturing and caring environment for children experiencing emotional and behavioural difficulties, complex health and learning disabilities aged between 8 and 18 years of age. The flexibility of our provision allows us to have a child-centred approach to meeting their needs.  All our homes are presented to a high standard and are meticulously crafted to meet the unique needs of each child. We work with parents and families who we recognise to be our partners in providing care, learning, development and safeguarding the children in our homes.  Our therapist(s) provides support and ongoing learning for our staff to promote a trauma informed approach to their practice and recognise the importance of nurturing a trusting relationship with those that care for them. We aim to work seamlessly with our multi-agency partners to promote every child’s health, education, and social needs.  At Illuminate Care Group we recognise that every child matters. We support them to explore new activities and hobbies, integrate within community activities and learn important life skills. We recognise that alongside safeguarding children, our responsibility is to prepare them for their future and we have a strong outlook on preparing them for reunification with their family or in preparing them to progress through our wider services to achieve independence. Childrens Guide Link to Family Lives - For help and advice Complaints and Compliments at Illuminate Care At Illuminate Care, we want everyone to feel safe, listened to, and respected. You have the right to say when something isn’t right — and also to tell us when something’s gone well! 💬 Making a Complaint A complaint means telling us you’re unhappy about something — big or small. It could be about: How you’re treated by staff or another young person Decisions that affect you Your room, food, or activities How rules are used Anything that makes you feel upset, unsafe, or unfairly treated You can complain at any time. You will never get into trouble for speaking up. 👂 How to Make a Complaint You can: Tell any staff member, your Key Worker, or the Registered Manager Write it down and put it in the Complaints Box Send a message or email if you prefer writing to talking Ask someone else (like a parent, social worker, advocate, or friend) to complain for you If you tell a staff member, they will: Listen carefully to you. Take your complaint seriously. Write down what you’ve said. Help you understand what happens next. ⚙️ What Happens Next We’ll look into your complaint quickly (normally within 7 days). You’ll be told what we find out and what we’ll do to fix things. If it takes longer, we’ll tell you why and keep you updated. If you’re not happy with the outcome, you can ask for it to be looked at again by a Senior Manager or Responsible Individual. If you still aren’t happy, you can also contact: Your Social Worker Ofsted (the people who check children’s homes) 📞 0300 123 1231 ✉️ enquiries@ofsted.gov.uk 📬 Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD Advocacy Services (we can help you contact them) Children’s Commissioner for England (0800 528 0731) 💖 Giving a Compliment We also love to hear when things go right! You can give a compliment when: A staff member has helped you You’ve had a good experience or fun activity You’ve seen something kind or fair You can tell your key worker, write it down, or pop it in the Compliments Box. We’ll share compliments in meetings and celebrate them with staff — and thank you for sharing something positive. 🛡️ Your Rights You have the right to be listened to and treated fairly. You can make a complaint without fear or worry. You can get help writing or explaining your complaint. We will treat everything confidentially (but if you or someone else is unsafe, we may need to tell someone who can help). 💡 Remember Speaking up helps us make Illuminate Care better for everyone. Whether it’s a complaint or a compliment — your voice matters. Report a complaint Here Send us your compliments here Art Class Video Game Controllers OIP (1) Baking Cookies Homestyle imrs services-supported-living-01 OIP download (5) l Home Entrance Letter Graphics_edited Our Team. Our Team at Illuminate Care At Illuminate Care, we have a caring and skilled team of people who are here to support you every day. Our staff come from lots of different backgrounds — teaching, health and social care, therapy, and youth work — but we all share one goal: to help you feel safe, respected, and understood. Everyone who works here is trained in trauma-informed care and Therapeutic Crisis Intervention (TCI), which means we focus on listening, calming, and helping you manage feelings safely. Some of our team are also trained in CBT, counselling, music therapy, and life skills, so we can support you in different ways. You’ll have your own Designated Person who gets to know you, listens to you, and helps with your goals and plans. Our managers make sure everything runs smoothly, and our support staff work together to keep your home welcoming, comfortable, and safe. We believe in teamwork — we support each other just like we support you. At Illuminate Care, you’ll always have someone ready to listen, guide, and celebrate your achievements with you. Emma - Registered Manager Tammy - Deputy Manager

The Power of Reading At Illuminate You, we believe that reading is the foundation of learning and a powerful tool for unlocking a child’s imagination, confidence, and future success. Whether it’s a story that inspires, a book that teaches new skills, or quiet reading time that encourages reflection, we ensure that reading is woven into the daily experience of every young person we support. Reading helps our children build vital language, literacy, and communication skills while also promoting emotional well-being. We provide a calm and supportive environment where all learners – regardless of their background or ability – can enjoy books in a way that suits them. From graphic novels and audiobooks to traditional texts, we offer a wide range of reading materials to match each young person’s interests and needs. Our staff promote a love of reading through one-to-one support, group sessions, and topic-based activities. We also use reading as a therapeutic tool, encouraging young people to connect with characters, explore emotions, and develop empathy. Every child is given the opportunity to grow as a reader, building not only skills but also a lifelong appreciation for books. Come and be part of our growing community of readers! Our reading group is more than just books — it’s a chance to connect, share experiences, and enjoy quality time with your child. Whether you’re a confident reader or just starting out, everyone is welcome. Let’s explore the world of stories together. Which Book will you choose?

Useful Links Online Safety: CEOP (Child Exploitation and Online Protection Centre): Provides advice and resources for parents to keep children safe online. Net Aware : Offers information about online games and their suitability for children. The NSPCC : A charity dedicated to protecting children and providing support to families. Educational Resources: BBC Bitesize : Offers educational content and games for children across various subjects. Oxford Owl : Provides free eBooks and activities to support learning. Primary Resources: A site with free teaching resources and lesson plans. Jolly Learning: Offers resources and games for parents and children. Other Useful Resources: Think! Road Safety : Offers information about road safety for children and parents. Parentview : A platform for parents to share their views about the school. NHS Oral Health Advice : Provides information about oral health and tooth brushing. OnlyDads and OnlyMums : Websites offering support for single fathers and mothers, respectively.

Welcome to the boring Adult Page We’re delighted to welcome you to the Parents’ Page – your go-to hub for support, guidance, and helpful resources. Whether you’re looking to better understand our services, access important documents, or find trusted advice to support your child’s development and well-being, you’ll find everything you need right here. Below, you’ll find a collection of useful links to external resources, parent guides, and community services designed to help you stay informed and connected. We’re here to support you every step of the way. Mental Health Supporting Children’s Mental Health with Training Videos – Place2Be Understanding and supporting children’s mental health is more important than ever. At Place2Be, a leading children’s mental health charity, a wide range of training videos and digital resources are available to help parents, carers, and professionals develop the skills and confidence to support young people’s emotional well-being. These training videos are designed to be accessible and practical, covering key topics such as anxiety, self-esteem, bullying, managing emotions, and building resilience. Through short, easy-to-follow sessions, Place2Be provides insight into how children think and feel, and offers real-life strategies to create a supportive environment at home or in school. Whether you're a parent looking to understand your child’s behaviour better, or a professional working with young people, these videos offer evidence-based guidance grounded in years of therapeutic practice. The training is delivered by experienced mental health practitioners and is suitable for anyone who wants to make a positive difference in a child’s life. To explore these valuable resources, visit the Place2Be website: https://www.place2be.org.uk and navigate to their Training & Resources section. You’ll find free and low-cost courses, toolkits, and videos to help you support children and young people’s mental health with confidence and compassion. Links to training videos: Click Here Stay Connected – We're Here for You At Illuminate Care, we believe that strong communication with parents and carers is key to supporting every young person’s journey. That’s why we’ve created a dedicated WhatsApp group for parents – a quick and easy way to stay updated, ask questions, and connect with others. Whether you have a question, need some guidance, or just want to check in, our team is here to help. You can also contact us directly by: We’ll make sure you’re directed to the most appropriate member of the team who can support you effectively and promptly. We’re proud to host Parent Days and Celebration Days throughout the year – special events where you can meet the team, see the progress your child is making, and be part of our community. Thank you for being a valued part of the Illuminate Care family. Together, we can make a real difference. To find local support Groups click on the links below: Parent Handbook Complaints Policy Free online Courses Reading for all ages

Safeguarding at Illuminate Care At Illuminate Care, safeguarding is at the heart of everything we do. We are fully committed to protecting the children, young people, and families we work with from harm, neglect, exploitation, and abuse. We believe that safeguarding is everyone’s responsibility, and we ensure that all staff are trained, supported, and equipped to act swiftly and appropriately if concerns arise. 🔐 Our Safeguarding Commitment We create safe, nurturing environments where children and young people feel heard, respected, and protected. All of our services – including schools, residential homes, and supported accommodation – follow strict safeguarding procedures and meet all local and national safeguarding standards. All staff undergo: Enhanced DBS checks before starting employment Regular safeguarding and child protection training Ongoing supervision to ensure high standards of care Clear policies and reporting procedures We work closely with local safeguarding partners in Doncaster and Lincolnshire (Lincs) to ensure we are fully aligned with regional protocols and best practices. Safeguarding Policy SEND Policy Anti Bullying EAL Policy 👥 Designated Safeguarding Leads (DSLs) Each of our services has a Designated Safeguarding Lead (DSL) and Deputy DSL responsible for overseeing and managing any concerns or referrals. These individuals are trained to a high level and act as the first point of contact for children, staff, and families. 📞 How to Report a Concern If you have a safeguarding concern about a child or young person in our care, or would like advice or support, please don’t hesitate to contact us or the appropriate local authority. 🌍 Illuminate Care Safeguarding Team: Designated Safeguarding Lead: Rob Wardale 📧 Rob@illuminatecaregroup.co.uk 📍 Doncaster Children's Services Trust Phone: 01302 737777 (Monday to Friday, 8:30am–5:00pm) Out of Hours: 01302 796000 Website: www.doncasterchildrenstrust.co.uk 📍 Lincolnshire Children's Safeguarding: Phone: 01522 782111 (Monday to Friday, 8:00am–6:00pm) Out of Hours Emergency: 01522 782333 Website: www.lincolnshire.gov.uk/safeguarding 📄 Our Policies Our Safeguarding and Child Protection Policy is available upon request and is reviewed annually to ensure compliance with statutory requirements, including Working Together to Safeguard Children and Keeping Children Safe in Education. 🧡 Everyone Has a Right to Feel Safe We are committed to creating environments where children and young people feel safe, supported, and empowered to speak up. If you ever have concerns – no matter how small – please reach out. Together, we can protect and safeguard every child in our care.

Hello Welcome to Illuminate Care Group At Illuminate Care, we provide more than just services — we offer safe, nurturing, and empowering spaces where children and young people can heal, grow, and thrive. Whether through our residential homes, supported accommodation, or therapeutic education, everything we do is built on the belief that love, consistency, and connection can transform lives. We specialise in supporting young people aged 8 to 18, many of whom have experienced trauma, disrupted attachments, or exclusion from mainstream settings. Our approach is rooted in trauma-informed practice, relationship-led care, and bespoke support, tailored to meet each young person's individual journey and aspirations. At the heart of Illuminate Care is a dedicated, highly trained team who are passionate about making a lasting difference. With TCI-trained staff, CPD-accredited development, and a love-led ethos, we work side-by-side with young people, helping them build self-belief, life skills, and hope for the future. Welcome to Illuminate Care — where every young person is seen, heard, and empowered to shine. Our Ethos TRIBE

Join the Illuminate Team At Illuminate Care, we are always looking for compassionate, committed, and skilled individuals to join our growing team. Whether you're beginning your career in care or education or bringing years of experience to the table, we value people who are driven by purpose and ready to make a difference in the lives of children and young people. 🔒 Safe Recruitment & Enhanced DBS Checks The safety and well-being of our children and young people is our highest priority. As part of our robust safer recruitment process, all applicants undergo a series of thorough checks, including: Enhanced DBS (Disclosure and Barring Service) checks Reference checks from previous employers Full employment history review Identity and right to work verification Safeguarding and suitability interviews We are committed to safeguarding and expect all staff and volunteers to share this commitment. 📋 Onboarding & Induction Process Once recruited, every new team member goes through a structured onboarding and induction programme which includes: Comprehensive training in safeguarding, trauma-informed care, and our values Introduction to our policies, systems, and expectations Shadowing and mentoring by experienced staff Ongoing supervision and professional development support We ensure that everyone joining us feels confident, supported, and aligned with our approach to care and education. 💼 Employment Opportunities at All Levels Illuminate Care offers roles across a range of departments and services. These include: Residential Care: Support Workers, Senior Practitioners, Team Leaders, and Registered Managers Education: Tutors, Teaching Assistants, Education Support Workers, and Head of Education Supported Accommodation: Key Workers, Housing Support Staff, and On-Call Workers Therapeutic Services: Counsellors, CBT Practitioners, Music Therapists Leadership & Management: Service Managers, Regional Leads, and Directors Support Services: HR, Admin, Finance, Compliance, and Facilities We offer flexible opportunities including full-time, part-time, and sessional roles – all with access to continuous training, career progression, and a values-driven workplace. 🌟 Be Part of Something Meaningful If you're passionate about empowering young people and want to work in a supportive, forward-thinking organisation, we’d love to hear from you. Send us your CV, Fill in an application form or have a look at our Job pack below . Send us your CV Application Form Job Pack Current Positions Children’s Residential Care Practitioner (Part Time) Children’s Residential Care Practitioner (Male Applicants Only)

Welcome to Illuminate Care – Just for You Hi there! We know that moving to a new place, starting a new school, or even just meeting new people can feel like a big step. This page is here to give you a clear idea of what Illuminate Care is all about – and what you can expect when you join us. We’ve created a space where young people feel safe, supported, and listened to – whether you're living with us, learning with us, or both. 🏠 Residential Services If you’re staying in one of our homes, we want you to know: it’s your space. You’ll have your own bedroom, privacy, and a team of adults who are here to support you. We’ll help with everything from schoolwork to cooking to making sure you feel settled and safe. We’ll always involve you in decisions about your care, routines, and plans for the future. We’re not here to judge you – we’re here to understand you, help you grow, and support you when things feel tough. 🧑🏫 Illuminate You – Our School Our school is a bit different from most. It’s called Illuminate You – Lifelong Learning Lodge, and it’s built around your needs, not just timetables. We know that big classrooms and strict routines don’t work for everyone. You’ll get a say in what you learn, and you’ll work with tutors who understand how to support young people with different experiences. Whether you're interested in maths, music, mechanics, or mental health – we’ve got something for you. And if you’re having a tough day, we’ll work with you, not against you. We offer therapy, one-to-one support, and practical sessions to help you grow your confidence and skills at your own pace. 🛏️ Supported Accommodation (16+) If you’re a bit older and ready for more independence, our supported accommodation might be for you. You’ll live in a shared house with other young people, but you’ll have your own space and support to build life skills – like cooking, budgeting, or finding a job. Our team is always nearby to help with anything you need, and you’ll never be left to figure things out alone. We’ll help you plan your next steps – whether that’s college, work, or living on your own. 🤝 Your Voice Matters At Illuminate Care, we believe your voice matters. You’ll always be treated with respect, and we’ll always listen to how you feel. You’ll have a key worker or tutor you can talk to, and we’ll include you in meetings and decisions about your care, education, and future. ❤️ You're Not Alone We know life hasn’t always been easy. But we’re here to walk alongside you and help you figure things out. With the right support, guidance, and a team that believes in you – there’s no limit to what you can achieve. If you ever have a question or just want to talk, we’re here for you.

Our Story and Mission What is a home to a child? A child’s home is a place where they feel safe, loved, and secure, providing a stable environment with consistent routines. It’s a space where they belong, learn, and grow, forming their identity and relationships. Within this nurturing environment, children create lasting memories, traditions, and foundational life experiences crucial for their well-being and development. We are dedicated to long term placements, crafting stabile, safe, nurturing, and inclusive environments where children can flourish, heal, and realise their utmost potential. Our goal is to provide top-tier care, and a pathway uniquely tailored to each child, empowering them to develop lifelong skills and foster positive relationships. Through our unwavering dedication to excellence, collaborative teamwork, and evidence-based practices, we aspire to make a profound and enduring difference in the lives of the children and families entrusted to our care. Explore More