Our Policies – Built on Safety, Transparency, and Best Practice

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At Illuminate Care Group, our policies are the foundation of our commitment to safety, accountability, and exceptional care. Every policy is regularly reviewed, clearly communicated, and rooted in regulatory compliance and best practice guidance.

We maintain robust procedures covering all aspects of our service — from safeguarding, behaviour management, and safer recruitment, to health and safety, equality and inclusion, data protection, and complaints handling. Our policies are informed by relevant legislation, including Children’s Homes Regulations, Keeping Children Safe in Education, Working Together to Safeguard Children, and GDPR.

All staff receive comprehensive training and regular updates, ensuring policies are not just documents — but actively lived practices that support safe, consistent, and compassionate care across all our settings.

We believe in being open and transparent. Key policies are available on request for professionals, families, and stakeholders, and can be tailored to individual needs where appropriate.

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We completed a policy review in November 2025

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To date we have had 0 complaints

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