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Our Story and Mission What is a home to a child? A child’s home is a place where they feel safe, loved, and secure, providing a stable environment with consistent routines. It’s a space where they belong, learn, and grow, forming their identity and relationships. Within this nurturing environment, children create lasting memories, traditions, and foundational life experiences crucial for their well-being and development. We are dedicated to long term placements, crafting stabile, safe, nurturing, and inclusive environments where children can flourish, heal, and realise their utmost potential. Our goal is to provide top-tier care, and a pathway uniquely tailored to each child, empowering them to develop lifelong skills and foster positive relationships. Through our unwavering dedication to excellence, collaborative teamwork, and evidence-based practices, we aspire to make a profound and enduring difference in the lives of the children and families entrusted to our care. Explore More

Our Homes Our single, dual, three, and four bed homes provide a supported, nurturing and caring environment for children experiencing emotional and behavioural difficulties, complex health and learning disabilities aged between 8 and 18 years of age. The flexibility of our provision allows us to have a child-centred approach to meeting their needs.  All our homes are presented to a high standard and are meticulously crafted to meet the unique needs of each child. We work with parents and families who we recognise to be our partners in providing care, learning, development and safeguarding the children in our homes.  Our therapist(s) provides support and ongoing learning for our staff to promote a trauma informed approach to their practice and recognise the importance of nurturing a trusting relationship with those that care for them. We aim to work seamlessly with our multi-agency partners to promote every child’s health, education, and social needs.  At Illuminate Care Group we recognise that every child matters. We support them to explore new activities and hobbies, integrate within community activities and learn important life skills. We recognise that alongside safeguarding children, our responsibility is to prepare them for their future and we have a strong outlook on preparing them for reunification with their family or in preparing them to progress through our wider services to achieve independence. Childrens Guide Link to Family Lives - For help and advice Complaints and Compliments at Illuminate Care At Illuminate Care, we want everyone to feel safe, listened to, and respected. You have the right to say when something isn’t right — and also to tell us when something’s gone well! 💬 Making a Complaint A complaint means telling us you’re unhappy about something — big or small. It could be about: How you’re treated by staff or another young person Decisions that affect you Your room, food, or activities How rules are used Anything that makes you feel upset, unsafe, or unfairly treated You can complain at any time. You will never get into trouble for speaking up. 👂 How to Make a Complaint You can: Tell any staff member, your Key Worker, or the Registered Manager Write it down and put it in the Complaints Box Send a message or email if you prefer writing to talking Ask someone else (like a parent, social worker, advocate, or friend) to complain for you If you tell a staff member, they will: Listen carefully to you. Take your complaint seriously. Write down what you’ve said. Help you understand what happens next. ⚙️ What Happens Next We’ll look into your complaint quickly (normally within 7 days). You’ll be told what we find out and what we’ll do to fix things. If it takes longer, we’ll tell you why and keep you updated. If you’re not happy with the outcome, you can ask for it to be looked at again by a Senior Manager or Responsible Individual. If you still aren’t happy, you can also contact: Your Social Worker Ofsted (the people who check children’s homes) 📞 0300 123 1231 ✉️ enquiries@ofsted.gov.uk 📬 Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD Advocacy Services (we can help you contact them) Children’s Commissioner for England (0800 528 0731) 💖 Giving a Compliment We also love to hear when things go right! You can give a compliment when: A staff member has helped you You’ve had a good experience or fun activity You’ve seen something kind or fair You can tell your key worker, write it down, or pop it in the Compliments Box. We’ll share compliments in meetings and celebrate them with staff — and thank you for sharing something positive. 🛡️ Your Rights You have the right to be listened to and treated fairly. You can make a complaint without fear or worry. You can get help writing or explaining your complaint. We will treat everything confidentially (but if you or someone else is unsafe, we may need to tell someone who can help). 💡 Remember Speaking up helps us make Illuminate Care better for everyone. Whether it’s a complaint or a compliment — your voice matters. Report a complaint Here Send us your compliments here Art Class Video Game Controllers OIP (1) Baking Cookies Homestyle imrs services-supported-living-01 OIP download (5) l Home Entrance Letter Graphics_edited Our Team. Our Team at Illuminate Care At Illuminate Care, we have a caring and skilled team of people who are here to support you every day. Our staff come from lots of different backgrounds — teaching, health and social care, therapy, and youth work — but we all share one goal: to help you feel safe, respected, and understood. Everyone who works here is trained in trauma-informed care and Therapeutic Crisis Intervention (TCI), which means we focus on listening, calming, and helping you manage feelings safely. Some of our team are also trained in CBT, counselling, music therapy, and life skills, so we can support you in different ways. You’ll have your own Designated Person who gets to know you, listens to you, and helps with your goals and plans. Our managers make sure everything runs smoothly, and our support staff work together to keep your home welcoming, comfortable, and safe. We believe in teamwork — we support each other just like we support you. At Illuminate Care, you’ll always have someone ready to listen, guide, and celebrate your achievements with you. Emma - Registered Manager Tammy - Deputy Manager

LumiLearn Privacy Policy Effective date: 26 June 2026 Last updated: 26 June 2026 Version: 1.0 LumiLearn is operated by Illuminate Care Group Ltd. Illuminate Care Group Ltd is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what information we collect, how we use it, how we protect it and your rights when using the LumiLearn app. By using LumiLearn you agree to the collection and use of information as described in this Privacy Policy. Who We Are Data Controller Illuminate Care Group Ltd 27 Tickhill Square Denaby Main Doncaster Email: datacontroller@illuminatecaregroup.co.uk Information We Collect Depending on how you use the app, we may collect the following information. Personal Information Full name Employee number Job title Work email address Work location Department Manager details Employment status Training Information Assigned courses Course progress Assessment scores Quiz results Certificates achieved CPD hours Training expiry dates Mandatory training compliance Reflective journals Competency assessments Practical assessment records Manager approvals Technical Information Device type Operating system Browser type IP address Login dates and times Session duration Error logs Security logs Communications Notifications Booking confirmations Manager messages App notifications Feedback submitted Why We Collect Your Information We use your information to: Deliver online training Assign mandatory learning Record completed training Produce certificates Monitor compliance Support supervision and appraisal Produce management reports Meet regulatory requirements Improve LumiLearn Maintain system security Respond to technical issues Lawful Basis for Processing We process personal information using one or more of the following lawful bases under UK GDPR: Performance of an employment contract Compliance with legal obligations Legitimate interests in managing workforce training and regulatory compliance Consent where required How Your Information Is Used Your information may be used to: Create your account Assign learning Track progress Issue certificates Notify managers Schedule face-to-face training Produce compliance reports Monitor overdue learning Support inspections Maintain audit trails Notifications LumiLearn may send notifications about: New course assignments Upcoming training Expiring certificates Face-to-face bookings Manager approvals Assessment results Compliance reminders System announcements Managers may receive notifications when: Staff complete training Certificates are issued Reflective journals require review Practical assessments require sign-off Face-to-face courses are booked Sharing Your Information We only share information where necessary. This may include: Senior managers Training administrators Human Resources Compliance teams Regulatory bodies where legally required Approved software providers supporting the platform We do not sell your personal information. International Transfers If your information is processed outside the United Kingdom, appropriate safeguards will be in place to protect your personal information in accordance with UK GDPR. Data Security We use appropriate technical and organisational security measures including: HTTPS encryption Password protection Secure cloud hosting Role-based access controls Multi-factor authentication where available Audit logging Regular backups Security monitoring Restricted administrator access Data Retention RecordRetention Training recordsEmployment duration plus 6 years CertificatesEmployment duration plus 6 years Audit logsUp to 12 months System logsUp to 12 months Support ticketsUp to 3 years Retention periods may be extended where required by law or regulatory requirements. Your Rights Under UK GDPR you have the right to: Access your personal information Correct inaccurate information Request deletion where applicable Restrict processing Object to processing Request data portability where applicable Withdraw consent where consent is the lawful basis Lodge a complaint with the Information Commissioner's Office (ICO) Cookies and Analytics LumiLearn uses essential cookies and similar technologies to: Keep you signed in Maintain security Improve performance Analyse system usage Remember your preferences Where non-essential cookies are used, your consent will be requested. Third-Party Services LumiLearn may integrate with services including: Microsoft Entra ID Microsoft 365 Email notification providers Cloud hosting providers Reporting services Learning content providers All providers are required to maintain appropriate security and data protection standards. Children's Privacy LumiLearn is intended for employees, contractors and authorised users aged 18 years or over. It is not intended for children. Changes to this Privacy Policy We may update this Privacy Policy from time to time. Where significant changes are made, users will be notified through the app or by email. Contact Us If you have any questions about this Privacy Policy or your personal information, please contact: Data Protection Lead Illuminate Care Group Ltd Email: datacontroller@illuminatecaregroup.co.uk Complaints If you are unhappy with how we process your personal information, please contact us first so we can try to resolve your concerns. You also have the right to complain to the Information Commissioner's Office. Information Commissioner's Office (ICO) https://ico.org.uk Account Deletion If you would like your account deleted, please contact your employer or email datacontroller@illuminatecaregroup.co.uk . We will process requests in accordance with UK GDPR and any legal obligations that require certain records to be retained. Request the deletion of your LumiLearn account If you no longer wish to use the LumiLearn app, you may request that your account and associated personal data be deleted. To request account deletion, please email: support@illuminatecaregroup.co.uk Subject: LumiLearn Account Deletion Request Please include: Your full name The email address used to sign in to LumiLearn The organisation you work for (if applicable) What happens when you request deletion? Once your identity has been verified, we will permanently delete your LumiLearn account and any personal information that is no longer required. Data that may be retained Some information may be retained where required by law or for legitimate business purposes, including: Mandatory training records Compliance records Audit logs Information required to meet legal, safeguarding, employment, or regulatory obligations Any retained information will only be kept for the period required under applicable legislation or organisational retention policies. Timescales We aim to process account deletion requests within 30 days of verifying your identity. If additional verification is required, we will contact you using the email address provided. Contact: Illuminate Care Group Email: support@illuminatecaregroup.co.uk Privacy Policy: https://www.illuminatecaregroup.co.uk/privacy-policy

Our Curriculum At Illuminate You – Learning for Life Lodge, our curriculum is built around the whole child — nurturing not just academic achievement, but also emotional resilience, life skills, and self-belief. We deliver a flexible, trauma-informed curriculum that meets young people where they are and helps them move forward at a pace that feels safe, manageable, and empowering. Our bespoke learning plans are shaped by each student’s needs, interests, abilities, and aspirations. Our Values Our Expectations Statement of Purpose Student handbook Achievement Book Parent Guide Our Standards As an independent school, we adhere to all relevant legislation and statutory guidance to ensure the safety, well-being, and educational development of our pupils. This includes compliance with the Independent School Standards Regulations (2014), Keeping Children Safe in Education (KCSIE), The Education (Independent School Standards) Regulations, The Equality Act 2010, and The Children and Families Act 2014. We also follow guidance from the Department for Education (DfE) on areas such as safeguarding, SEND provision, and curriculum delivery. Our policies and practices are regularly reviewed to ensure we meet our legal obligations and maintain a high standard of education and care. Independent school standards KCSIE Part 1 A Typical School Day Term Dates What We Offer: Academic Progress Students work toward AQA Unit Awards, Functional Skills (Maths, English, ICT), and where appropriate, GCSEs. We prioritise engagement, progress, and confidence-building over traditional performance measures. Location, Location, Location Our address is: George Henderson Lodge, Front Street, Morton, Gainsborough, DN21 3AD Our Email Address is: Education@illimunatecaregroup.co.uk Our Phone Number is: 01427 801882 or 07376357287 Our Proprietors Jon and Stuart can be contacted here: Our Head Teacher is Derrick and can be contacted on education@illuminatecaregroup.co.uk Click here to have a look aroud Admissions, withdrawals and Complaints Admissions to Illuminate You, Lifelong Learning Lodge are coordinated through local authorities. Each referral is carefully reviewed to ensure that we can fully meet the young person’s needs within our therapeutic and educational framework. Prior to admission, we review the learner’s Education, Health and Care Plan (EHCP), undertake a risk assessment and matching process, and liaise with professionals and parents to plan a smooth transition. Our aim is always to ensure that every learner placed with us can thrive both educationally and emotionally within a safe, supportive environment. Withdrawal of a pupil is managed sensitively and in close consultation with the placing authority, parents or carers, and relevant professionals. A transition plan is developed to ensure continuity of education and support, minimising disruption and safeguarding the pupil’s well-being. We operate a clear and transparent Complaints Procedure in line with the Independent School Standards. Parents, carers, and placing authorities are encouraged to raise concerns at the earliest opportunity so they can be resolved informally where possible. Formal complaints are logged, investigated, and responded to within agreed timescales. To date, Illuminate You has received zero formal complaints, reflecting our strong partnership approach, open communication, and commitment to high-quality provision. To log a complaint please click here Mail Complaints Policy Governance at Illuminate YOU Illuminate You, Learning for Life Lodge operates under a governance structure that promotes safe practice, strong leadership, accountability, and continuous improvement across all areas of the school. The structure has been developed to support the school’s therapeutic, trauma-informed, and relationship-based approach whilst maintaining full oversight of education, safeguarding, wellbeing, compliance, and operational effectiveness in line with the Independent School Standards and Keeping Children Safe in Education (KCSIE). Governance within Illuminate You is led by the Proprietor and senior leadership team, who work closely together to monitor the quality of education, student welfare, safeguarding practice, curriculum delivery, attendance, behaviour support, staffing, and the overall effectiveness of the provision. The governance model reflects the school’s ethos of “Learning for Life” and supports the wider Empowerment Pathway, ensuring that academic progress, emotional development, life skills, and preparation for adulthood remain central to decision-making. The Proprietor maintains strategic oversight of the school and holds responsibility for monitoring compliance, school development, financial sustainability, health and safety, safeguarding culture, and regulatory readiness. Regular governance meetings, audits, and quality assurance activities allow leaders to review key information, monitor risks, evaluate outcomes, and identify areas for ongoing development. This oversight supports a culture of transparency, challenge, and reflective practice throughout the school community. The Headteacher is responsible for the day-to-day leadership and operational management of Illuminate You. This includes leading teaching and learning, supporting staff development, embedding trauma-informed practices, monitoring attendance and behaviour, overseeing safeguarding processes, and ensuring the curriculum remains engaging, adaptive, and responsive to individual student needs. The Headteacher works closely with the Proprietor and wider leadership team to drive school improvement priorities and maintain high standards across the provision. Illuminate You also benefits from a wider network of leadership and specialist roles, including safeguarding leads, curriculum leads, mental health and wellbeing support, therapeutic professionals, SEND support, attendance oversight, and quality assurance functions. This layered governance approach allows the school to maintain effective oversight of all aspects of student care, education, and welfare whilst promoting joined-up working between education, therapeutic support, and family engagement. The school’s governance systems are strengthened through regular audits, policy reviews, learning walks, supervision, student voice activities, safeguarding monitoring, and stakeholder feedback. Illuminate You uses structured quality assurance systems, including the LENS framework, to monitor standards, evidence impact, and support continuous improvement. Outcomes from these processes feed directly into school development planning and help leaders maintain a proactive and responsive approach to governance. At the centre of the governance structure is Illuminate You’s commitment to creating a nurturing, safe, and aspirational learning environment where children and young people feel valued, supported, and empowered to succeed. Governance arrangements are designed not only to maintain compliance, but to actively support the emotional wellbeing, resilience, independence, and long-term outcomes of every learner within the school community. To contact our Chair please email Nat at chair.governors@illuminatecaregroup.co.uk

Welcome to Illuminate Care – Just for You Hi there! We know that moving to a new place, starting a new school, or even just meeting new people can feel like a big step. This page is here to give you a clear idea of what Illuminate Care is all about – and what you can expect when you join us. We’ve created a space where young people feel safe, supported, and listened to – whether you're living with us, learning with us, or both. 🏠 Residential Services If you’re staying in one of our homes, we want you to know: it’s your space. You’ll have your own bedroom, privacy, and a team of adults who are here to support you. We’ll help with everything from schoolwork to cooking to making sure you feel settled and safe. We’ll always involve you in decisions about your care, routines, and plans for the future. We’re not here to judge you – we’re here to understand you, help you grow, and support you when things feel tough. 🧑🏫 Illuminate You – Our School Our school is a bit different from most. It’s called Illuminate You – Lifelong Learning Lodge, and it’s built around your needs, not just timetables. We know that big classrooms and strict routines don’t work for everyone. You’ll get a say in what you learn, and you’ll work with tutors who understand how to support young people with different experiences. Whether you're interested in maths, music, mechanics, or mental health – we’ve got something for you. And if you’re having a tough day, we’ll work with you, not against you. We offer therapy, one-to-one support, and practical sessions to help you grow your confidence and skills at your own pace. 🛏️ Supported Accommodation (16+) If you’re a bit older and ready for more independence, our supported accommodation might be for you. You’ll live in a shared house with other young people, but you’ll have your own space and support to build life skills – like cooking, budgeting, or finding a job. Our team is always nearby to help with anything you need, and you’ll never be left to figure things out alone. We’ll help you plan your next steps – whether that’s college, work, or living on your own. 🤝 Your Voice Matters At Illuminate Care, we believe your voice matters. You’ll always be treated with respect, and we’ll always listen to how you feel. You’ll have a key worker or tutor you can talk to, and we’ll include you in meetings and decisions about your care, education, and future. ❤️ You're Not Alone We know life hasn’t always been easy. But we’re here to walk alongside you and help you figure things out. With the right support, guidance, and a team that believes in you – there’s no limit to what you can achieve. If you ever have a question or just want to talk, we’re here for you.

Useful Links Online Safety: CEOP (Child Exploitation and Online Protection Centre): Provides advice and resources for parents to keep children safe online. Net Aware : Offers information about online games and their suitability for children. The NSPCC : A charity dedicated to protecting children and providing support to families. Educational Resources: BBC Bitesize : Offers educational content and games for children across various subjects. Oxford Owl : Provides free eBooks and activities to support learning. Primary Resources: A site with free teaching resources and lesson plans. Jolly Learning: Offers resources and games for parents and children. Other Useful Resources: Think! Road Safety : Offers information about road safety for children and parents. Parentview : A platform for parents to share their views about the school. NHS Oral Health Advice : Provides information about oral health and tooth brushing. OnlyDads and OnlyMums : Websites offering support for single fathers and mothers, respectively.