Our Homes Our single, dual, three, and four bed homes provide a supported, nurturing and caring environment for children experiencing emotional and behavioural difficulties, complex health and learning disabilities aged between 8 and 18 years of age. The flexibility of our provision allows us to have a child-centred approach to meeting their needs.  All our homes are presented to a high standard and are meticulously crafted to meet the unique needs of each child. We work with parents and families who we recognise to be our partners in providing care, learning, development and safeguarding the children in our homes.  Our therapist(s) provides support and ongoing learning for our staff to promote a trauma informed approach to their practice and recognise the importance of nurturing a trusting relationship with those that care for them. We aim to work seamlessly with our multi-agency partners to promote every child’s health, education, and social needs.  At Illuminate Care Group we recognise that every child matters. We support them to explore new activities and hobbies, integrate within community activities and learn important life skills. We recognise that alongside safeguarding children, our responsibility is to prepare them for their future and we have a strong outlook on preparing them for reunification with their family or in preparing them to progress through our wider services to achieve independence. Childrens Guide Link to Family Lives - For help and advice Complaints and Compliments at Illuminate Care At Illuminate Care, we want everyone to feel safe, listened to, and respected. You have the right to say when something isn’t right — and also to tell us when something’s gone well! 💬 Making a Complaint A complaint means telling us you’re unhappy about something — big or small. It could be about: How you’re treated by staff or another young person Decisions that affect you Your room, food, or activities How rules are used Anything that makes you feel upset, unsafe, or unfairly treated You can complain at any time. You will never get into trouble for speaking up. 👂 How to Make a Complaint You can: Tell any staff member, your Key Worker, or the Registered Manager Write it down and put it in the Complaints Box Send a message or email if you prefer writing to talking Ask someone else (like a parent, social worker, advocate, or friend) to complain for you If you tell a staff member, they will: Listen carefully to you. Take your complaint seriously. Write down what you’ve said. Help you understand what happens next. ⚙️ What Happens Next We’ll look into your complaint quickly (normally within 7 days). You’ll be told what we find out and what we’ll do to fix things. If it takes longer, we’ll tell you why and keep you updated. If you’re not happy with the outcome, you can ask for it to be looked at again by a Senior Manager or Responsible Individual. If you still aren’t happy, you can also contact: Your Social Worker Ofsted (the people who check children’s homes) 📞 0300 123 1231 ✉️ enquiries@ofsted.gov.uk 📬 Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD Advocacy Services (we can help you contact them) Children’s Commissioner for England (0800 528 0731) 💖 Giving a Compliment We also love to hear when things go right! You can give a compliment when: A staff member has helped you You’ve had a good experience or fun activity You’ve seen something kind or fair You can tell your key worker, write it down, or pop it in the Compliments Box. We’ll share compliments in meetings and celebrate them with staff — and thank you for sharing something positive. 🛡️ Your Rights You have the right to be listened to and treated fairly. You can make a complaint without fear or worry. You can get help writing or explaining your complaint. We will treat everything confidentially (but if you or someone else is unsafe, we may need to tell someone who can help). 💡 Remember Speaking up helps us make Illuminate Care better for everyone. Whether it’s a complaint or a compliment — your voice matters. Report a complaint Here Send us your compliments here Art Class Video Game Controllers OIP (1) Baking Cookies Homestyle imrs services-supported-living-01 OIP download (5) l Home Entrance Letter Graphics_edited Our Team. Our Team at Illuminate Care At Illuminate Care, we have a caring and skilled team of people who are here to support you every day. Our staff come from lots of different backgrounds — teaching, health and social care, therapy, and youth work — but we all share one goal: to help you feel safe, respected, and understood. Everyone who works here is trained in trauma-informed care and Therapeutic Crisis Intervention (TCI), which means we focus on listening, calming, and helping you manage feelings safely. Some of our team are also trained in CBT, counselling, music therapy, and life skills, so we can support you in different ways. You’ll have your own Designated Person who gets to know you, listens to you, and helps with your goals and plans. Our managers make sure everything runs smoothly, and our support staff work together to keep your home welcoming, comfortable, and safe. We believe in teamwork — we support each other just like we support you. At Illuminate Care, you’ll always have someone ready to listen, guide, and celebrate your achievements with you. Emma - Registered Manager Tammy - Deputy Manager

Lighting the way with love-led care, education, and support At Illuminate Care Group, we provide a comprehensive range of trauma-informed services designed to support children and young people aged 8 to 18 through safe, nurturing, and structured environments. Everything we do is guided by love, connection, and empowerment, helping every young person build the confidence and skills they need to thrive. 🌟 Residential Children’s Homes (Ages 8–18) Our Ofsted-regulated children’s homes offer stable, therapeutic environments for children and young people with complex needs. With fully TCI-trained staff, structured routines, and consistent care, we provide a safe space where young people can heal, grow, and feel a true sense of belonging. 🏠 Supported Accommodation (Ages 16–18) Our supported accommodation offers a stepping stone to independence, combining 24/7 staff support with bespoke care packages. We work closely with each young person to develop life skills, build emotional resilience, and prepare for adulthood — all within a safe, empowering, and love-led environment. 🎓 Education Provision – Illuminate You Illuminate You – Learning for Life Lodge and the hideaway are our therapeutic education service for students aged 14–16 who have been excluded or disengaged from mainstream education. We deliver a flexible, student-led curriculum focused on academic progress, emotional well-being, and life skills, with access to therapy and vocational training. Our trauma-informed team nurtures each student’s confidence, helping them find their voice and their future. Each strand of our service is deeply rooted in trauma-informed care, bespoke support, and relationship-based practice. At Illuminate Care Group, we don’t just provide services — we build brighter futures, one young life at a time. Video Video Supported Accommodation At Illuminate Care, our supported accommodation for young people aged 16–18 is more than just a place to stay — it’s a nurturing, love-led environment where each young person is seen, heard, and valued. We create homes where natural interactions and meaningful relationships foster a deep sense of belonging, trust, and safety. Our approach is grounded in compassion, structure, and consistency, underpinned by the Therapeutic Crisis Intervention (TCI) model, ensuring all staff are trained to respond with empathy, understanding, and skill in every situation. This promotes emotional regulation and strengthens each young person’s ability to navigate life’s challenges. We work closely with the young person, their families, and professionals to build a bespoke support package that reflects their unique needs, strengths, goals, and cultural background. Whether they need intensive emotional support, help with education or employment pathways, or practical life skills development, we adapt our services to meet them where they are — and help them move forward with confidence. Our day-to-day interactions are intentionally natural and nurturing — whether it’s sharing meals, doing laundry together, supporting with budgeting, or simply chatting about their day. These everyday moments form the foundation of healthy attachment, emotional healing, and growing independence. We provide: 24/7 onsite staffing with consistent, trusted adults TCI-trained staff to ensure trauma-informed, de-escalation-focused support Individualised independence and transition plans Family liaison and support, maintaining and restoring key relationships where appropriate Access to education, training, and therapy through internal and external professionals A focus on life skills, community integration, and emotional resilience Our homes are safe, welcoming, and inclusive – real homes, not units – where young people can experience stability, make mistakes without judgement, and feel genuinely cared for. At Illuminate Care, we believe in the power of love-led practice. We don’t just support transitions — we walk alongside young people as they prepare for adulthood, offering them the stability, respect, and belief they deserve Children's Residential Services At Illuminate Care, our residential services provide safe, stable, and nurturing homes for children and young people aged 8 to 18 who have experienced disruption, trauma, or loss. We don’t just offer a place to live — we offer a place to heal, grow, and thrive. Each of our homes is grounded in love-led, trauma-informed practice, where relationships come first. We build consistent, trusting connections through natural, everyday interactions, supporting young people to rebuild their sense of self, security, and belonging. From shared meals and bedtime routines to birthday celebrations and quiet conversations, our care is intentional, respectful, and heartfelt. All of our residential care staff are fully trained in Therapeutic Crisis Intervention (TCI), equipping them with the skills to respond to challenging behaviour with empathy, patience, and therapeutic understanding. This ensures every child feels emotionally and physically safe, even in moments of distress. We create individualised, child-centred care plans that reflect each young person's unique experiences, identity, and aspirations. Our team works in close partnership with social workers, families, therapists, educators, and other professionals to provide joined-up, wraparound support that meets each child exactly where they are. Our homes focus on: Emotional healing through consistent, relational care Stable routines and structure to foster safety and predictability Family work and contact support, where appropriate and safe Life skills development, preparing young people for future independence Therapeutic input, including access to counselling, creative therapies, and emotional regulation work Education and achievement, with dedicated support for reintegration or alternative provision Cultural, identity, and SEN awareness, ensuring inclusive and respectful care for all We know that every young person in our care carries a story — and we are privileged to walk alongside them in their next chapter. Whether a child is with us for a few months or for the long term, we aim to provide them with unconditional positive regard, high aspiration, and a deep-rooted sense of being cared for and about. At Illuminate Care, our homes are built on the belief that love, trust, and consistency can transform lives. Our residential services are not just about managing behaviours — they’re about restoring hope, building confidence, and lighting the way forward.

Illuminate Care – News & Updates Keeping You Connected, Informed, and Inspired The Team Nic, our Head of Residential Services, Emma, our Registered Manager, and Tammy, our Deputy Manager, were out in full force and ready to speak with the local community at the school fête. They took the time to chat with families, answer questions, and share more about the work we do at Illuminate Care. It was a great opportunity to strengthen local links, raise awareness about our services, and show our ongoing commitment to being a positive presence in the community. We’re proud to be part of such a supportive and welcoming area — thank you to everyone who came to speak with us! Thank You for Having Us – A Great Day at the Local School Fête! A huge thank you to a local school for inviting us to your fantastic school fête — we had an absolutely brilliant afternoon! It was a pleasure to be part of such a welcoming community event. From the friendly faces to the fun activities (and maybe a sweet or two…), the atmosphere was full of energy, laughter, and local spirit. It was a great opportunity for us to meet families, connect with the community, and show our support for everything the school is doing. We’re already looking forward to next year — thank you again for having us! Love Led Practice At Illuminate Care, our residential homes are built on a foundation of love, safety, and belonging. We believe every child deserves to feel genuinely cared for, not just looked after. Our vision is to create homes that are warm, nurturing, and rooted in meaningful relationships — places where children and young people can heal, grow, and thrive. Led by compassion and guided by therapeutic practice, we foster an environment that feels like home — not a service. We prioritise emotional connection, consistency, and trust, helping each child to feel seen, valued, and safe. Our love-led approach means we show up every day with patience, empathy, and belief in every child’s potential. Because for us, residential care isn’t just about meeting needs — it’s about making young people feel truly loved. Have a click on the arrows and find out more

Welcome to the boring Adult Page We’re delighted to welcome you to the Parents’ Page – your go-to hub for support, guidance, and helpful resources. Whether you’re looking to better understand our services, access important documents, or find trusted advice to support your child’s development and well-being, you’ll find everything you need right here. Below, you’ll find a collection of useful links to external resources, parent guides, and community services designed to help you stay informed and connected. We’re here to support you every step of the way. Mental Health Supporting Children’s Mental Health with Training Videos – Place2Be Understanding and supporting children’s mental health is more important than ever. At Place2Be, a leading children’s mental health charity, a wide range of training videos and digital resources are available to help parents, carers, and professionals develop the skills and confidence to support young people’s emotional well-being. These training videos are designed to be accessible and practical, covering key topics such as anxiety, self-esteem, bullying, managing emotions, and building resilience. Through short, easy-to-follow sessions, Place2Be provides insight into how children think and feel, and offers real-life strategies to create a supportive environment at home or in school. Whether you're a parent looking to understand your child’s behaviour better, or a professional working with young people, these videos offer evidence-based guidance grounded in years of therapeutic practice. The training is delivered by experienced mental health practitioners and is suitable for anyone who wants to make a positive difference in a child’s life. To explore these valuable resources, visit the Place2Be website: https://www.place2be.org.uk and navigate to their Training & Resources section. You’ll find free and low-cost courses, toolkits, and videos to help you support children and young people’s mental health with confidence and compassion. Links to training videos: Click Here Stay Connected – We're Here for You At Illuminate Care, we believe that strong communication with parents and carers is key to supporting every young person’s journey. That’s why we’ve created a dedicated WhatsApp group for parents – a quick and easy way to stay updated, ask questions, and connect with others. Whether you have a question, need some guidance, or just want to check in, our team is here to help. You can also contact us directly by: We’ll make sure you’re directed to the most appropriate member of the team who can support you effectively and promptly. We’re proud to host Parent Days and Celebration Days throughout the year – special events where you can meet the team, see the progress your child is making, and be part of our community. Thank you for being a valued part of the Illuminate Care family. Together, we can make a real difference. To find local support Groups click on the links below: Parent Handbook Complaints Policy Free online Courses Reading for all ages